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Bothered - Losing customers as quickly as you are gaining new ones?
If you think about your "average" customer and about the money they spend with you in a year, anything you can do to stop that customer moving to a competitor is well worth doing.
Many businesses implementing Flightdeck can easily recover their investment if they can stop even a few customers from doing this - even a single customer in some cases! By managing the customer relationship effectively it can be straightforward to dramatically improve customer loyalty.
Flightdeck helps to differentiate you from your competition and allows you to give customers the sense that they stand to lose something by going somewhere else. It will also make sure that you never forget to keep in touch with your customers again!
A company with solid CRM is a company that will win and retain customers.
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Worried - Don’t feel in control of what’s going on?
Better and tighter control leads to better and more informed decisions being made. To run a business as effectively as possible really requires that you know what is going on and that you can get at any information you require easily and quickly. Indeed you need to be made aware of anything you would feel is relevant, automatically, and without having to ask the right questions.
Flightdeck essentially prevents you from dropping the ball.
It hands back control through providing seamless integration of every area of business that touches the customer - in particular marketing, sales, customer service, administration and support.
Budgets are then spent in a much more targeted way, sales resources are put into the most appropriate opportunities and business planning, sales forecasting and so on are all much more reliable and accurate
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Frustrated - Held back by not having info you need at your fingertips?
Business leaders become frustrated that, although the business is doing well and is growing, they know it is being held back because everyone can't get at the information they need in the right way at the appropriate time to inform decisions and drive forward.
There are various manual processes which are time-consuming and repetitive and represent inefficiencies within most businesses.
Time-consuming, repetitive, logical tasks are what computers are good at! Having information all over the place is also not great. Not only does it take a while to hunt around for the information you need but often it is inconsistent or duplicated across systems, no single system is really up-to-date and over time often it is easier not to bother to look for it.
Flightdeck will provide you with all the information you need at the right time. It is able to present the information in a layout that suits you. This can be configured on a user by user basis.
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Embarassed - Staff can’t differentiate between your customers?
It costs, on average, 8-10 times as much to find and recruit a new customer as it does to sell something to an existing customer.
Therefore, it is vitally important to do as much as is reasonably possible to improve customer loyalty and retain customers, valuable ones in particular.
Usually over time, the number of contacts will grow within a business. Perhaps there are several contacts within a customer's organisation, and it becomes more difficult to remember to get back to someone or to remember who it is that you have spoken to and what you last talked about or did for them.
Flightdeck enables you to differentiate between your best customers and somebody you’ve never spoken to before. When a customer or prospect calls a display is instantly activated on screen and you are presented with the caller details and history. You are then in a much better position to anticipate the nature of the call, what the caller might want, who should answer the phone, what information they need in front of them and most importantly, how the caller should be dealt with.
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Anxious - Don’t have a firm grip on the sales pipeline?
There’s nothing worse than thinking you might be letting business slip through your fingers or feeling like you can’t quite believe everything members of your sales team are telling you.
Unfortunately, this is not uncommon in business.
Flightdeck helps by opening up countless sales opportunities that you may otherwise have missed. Opportunities for cross selling, analysing customer preferences and forecasting buying times.
Flightdeck allows Sales Managers to stay in control of their team, monitor whether leads have been chased up and evaluate the performances of individual team members.
Your staff can improve their sales performance and your turnover can increase, pleasing your customers who will feel professionally looked after by staff who are armed with the all the information they need.
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Tired - Feeling disorganised with mountains of paperwork?
Having mountains of paperwork to deal with can lead to serious disorganisation with files all over the place. This means not being able to get to the right information at the right time.
You are able to store a wealth of information about each company you deal with.
Flightdeck can even link in with your back office systems to display information such as accounting data, which is relevant to that company.
Flightdeck’s attachment facility allows you to store a virtually unlimited number of files with a lead, contact or company – these may be diagrams, technical specifications or anything else. This means that not only do you have all the contact details but also any associated file you want at the click of a button